Press Release from InteliSys Aviation
Montreal, Quebec —24 October 2019 — It’s with great pleasure that InteliSys Aviation announces the winners of the 2019 Airline Growth Summit Awards, which were hosted at Hotel Nelligan in Montreal on October 22nd. Four amelia airlines were honoured for their outstanding achievements across four categories: Most Innovative Marketing Campaign, Humanitarian Excellence, Best Passenger Story, and the Jock English Memorial Award for Supremacy in Customer Service.
The Best Passenger Story Award: Flair Airlines
Flair Airlines was given the Best Passenger Story Award following a glowing review it received in an interview on April 2nd, 2019, between Angela Gough and Global News. Gough spoke about the difficulties of travel for autistic individuals and their families.
“There are crowds, lineups are particularly hard, anything out of the ordinary — having to stand still, lots of strangers, different food. It can be very difficult and for a couple of years post-diagnosis, we just didn’t [fly] … It takes a lot of stress off the family to not feel like everything has to go perfect, like we can’t have a meltdown and be in a plane thousands of feet in the air,” Gough said.
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Pictured above are representatives from Flair Airlines accepting the Best Passenger Story Award 2019 from InteliSys’ CEO, Frank Kays, and Spencer Smith, Global Account Executive.
On April 1st, 2019, Flair announced that all of its flight attendants had been trained on how to assist autistic passengers with their travel experiences, making it Canada’s first autism-aware airline. To further assist these people, the airline hosted a mock travel day at Edmonton International Airport to promote familiarity and reduce the anxieties of autistic travellers and their loved ones.
The Jock English Memorial Award for Supremacy in Customer Service: Pacific Coastal Airlines
For the second time in three years, Pacific Coastal Airlines was the recipient of the Jock English Memorial Award for Supremacy in Customer Service. Pacific Coastal was recognized for the ways in which they consistently provide superb customer experiences in all types of situations. The airline’s social media is filled with positive reviews and shining examples of how their flight staff and reservations crew constantly deliver exceptional service to their passengers.
“We had a family emergency and had to change flights, re-book, and pay on very short notice,” one extremely satisfied passenger commented. “The lady at the check-in did a refund of the extra ticket for us extremely well, she didn’t have to, but she went outside the box to help us — now that is service.”
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British Columbia’s Pacific Coastal Airlines won the Jock English Memorial Award for Supremacy in Customer Service for the second time in three years. Representatives from the airline are pictured above with Frank Kays, InteliSys Aviation CEO.
Even during irregular operations, Pacific Coastal handles its passengers with masterful care. After being bumped from a flight due to poor weather conditions, one passenger left a positive review about how the airline turned the stressful situation around: “Excellent customer service! We were … bumped off [our] flight due to some uncontrollable issues: low visibility and bad wind direction. This was very unfortunate for us but we were very appreciative of the accommodation from the staff. They took care of all we were worried about and made great arrangements to compensate for the delay. We were very happy with the flight and welcoming staff.”
This memorial award is very near and dear to the hearts of the InteliSys Aviation team. Jock English was the company’s CEO from 2006 until 2012 when he tragically lost his fight with cancer. To honour him annually, this award is reserved for airlines that truly exemplify his intense passion for building strong relationships and providing exceptional customer service.