From Air Transat Website
Cancelled flights and rerouting of our passengers
Due to the coronavirus pandemic, we have had to make changes to our flight operations and announce that we will gradually suspend our flights.
If you were unable to travel due to the cancellation of your flight, you will receive a credit for future travel to be used within 24 months of your original travel dates. You do not need to contact us to obtain this credit, it will be automatically applied to your account.
Transat would like to reassure you that we are making every effort in coordinating our repatriation flights. We are striving to ensure that the number of operating flights and available seats is sufficient to bring back all our customers to their country of origin as quickly as possible. All repatriations will be completed by April 1, 2020.
For our customers at destination whose flights are cancelled:
- If you are currently in one of our Southern or European destinations on a Transat package: please refer to your destination representative, who will tell you how to proceed and confirm your return flight date and number to Canada as soon as the information is available.
- If you are currently in Europe, the United States or Canada, and you have an Air Transat flight only: please refer to the list below for updates and contact our customer service centre to reserve a seat on one of our repatriation flights.
- If you are currently in one of our Southern destinations and you have an Air Transat flight only: please refer to the list below for updates and go directly to the airport to obtain a seat on one of our repatriation flights.
List of repatriation flights
Our flight program is suspended until April 30, 2020. At present, we continue to operate exclusively for the repatriation flights listed below (which may be subject to change considering the constant evolution of the situation).
To verify departure times, click here.
To Canada
- Faro – Toronto, April 1
- Lisbon – Montreal, March 31
- Lisbon – Toronto, March 30
- London-Gatwick – Toronto, March 30, 31
- Malaga – Montreal, March 31
- Montreal – Toronto, March 30, 31
- Paris – Montreal, March 30, 31
- Porto – Toronto, March 30, April 1
- Puerto Vallarta – Montreal, March 30
- Toronto – Montreal, March 30, 31
- Toronto – Vancouver, March 30
- Vancouver – Montreal, March 30
- Vancouver – Toronto, March 30, 31
To France
- Montreal – Paris, March 30
To Portugal
- Toronto – Faro, March 31
- Montreal – Lisbon, March 30
- Toronto – Porto, March 31
To Spain
- Montreal – Malaga, March 30
To the United Kingdom
- Toronto – London-Gatwick, March 30
Temporary suspension of our flights
Due to the coronavirus pandemic, we are temporarily suspending our flights starting April 1.
To date, our repatriation flights have brought home almost all our customers, as well as other travellers.
Canadians who are still abroad and require emergency assistance should contact Global Affairs Canada, open 24/7, in one of the following ways:
- By completing this form: https://travel.gc.ca/assistance/emergency-assistance/emergency-contact-form
- By calling one of these toll-free numbers: https://travel.gc.ca/assistance/emergency-assistance/toll-free-numbers
- By emailing sos@international.gc.ca
Canadians can also refer to the embassies and consulates directory (https://travel.gc.ca/assistance/embassies-consulates) which contains contact information for government offices that provide consular services to Canadians abroad.