23 February 2023
If you are affected by Lynx Air’s cessation of air operations, the Canadian Transportation Agency suggests the following:
- Passengers who are stranded or who have purchased a ticket for future travel with Lynx Air should contact their travel agent or transportation provider as soon as possible to see if it is possible to make alternative arrangements. If not, they may need to secure their own alternative travel arrangements.
- Passengers who paid for their tickets by credit card should contact their credit card company to see what they are eligible for.
- If travel insurance was purchased, passengers should contact the insurance company to see if their coverage includes such circumstances.
- If passengers purchased their travel arrangements from a travel agent that is registered in Ontario, Quebec or British Columbia, they may be eligible for a refund from the provincial government authorities responsible for travel. Those authorities are the following:
Ontario
Travel Industry Council of Ontario (TICO)
Tel.: 1-888-451-8426
Email: tico@tico.ca
Quebec
Office de la protection du consommateur
Tel.: 1-888-672-2556
https://www.opc.gouv.qc.ca/en/
British Columbia
Consumer Protection BC
Tel.: 1-888-564-9963