From Canadian North | 29 May 2020
Update to our Goodwill Policy
We have updated our Goodwill Policy for customers whose travel has been affected by COVID-19, effective May 29, 2020. Please see here for complete details.
Seat assignment pre-selection suspension
The Government of Nunavut has requested that, wherever possible, passengers who have been isolated as part of the its COVID-19 prevention measures are separated from other passengers while travelling. As a result, we have temporarily suspended advance seat selection on all northbound flights from Edmonton and Ottawa, as well as all Nunavut flights departing from Yellowknife and Iqaluit.
If you are booked to travel on one of these affected flights and have already selected your seat, we may need to change it in order to group isolated passengers and separate them from other passengers. You will then be assigned a new seat at check-in or prior to boarding. It will also be important that passengers remain in their assigned seat even if other open seats appear to be available.
If you have any questions about your upcoming travel, please contact us at 1.800.267.1247 or contact@canadiannorth.com. Thank you for your patience and for helping to prevent the spread of COVID-19 within the communities we serve.