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Airline says it is working to resolve problem as frustrated passengers take to social media
CBC News · Posted: May 28, 2019 10:36 PM ET | Last Updated: 28 minutes ago
Air Canada says a computer-related technical issue is affecting its operations, check-in and customer call centres.
Several passengers took to social media to report being stranded in cities across Canada and the United States.
The airline tweeted just before 10:30 p.m. ET that it is working to resolve the issue.
CBC News has reached out to the airline as well as the Greater Toronto Airports Authority to ask how many passengers and flights are affected, and to ask how long the outage is expected to last, but has yet to receive a response.
We’re experiencing a computer technical issue that is affecting our airport operations, check-in and customer call centres. We’re working to resolve this issue. We thank customers for their patience
I am in the 7689 flight Boston to Toronto. Cancelled. They are telling us to get out bags and go and try to call tomorrow. What? Who is going to pay for the hotel? Inconveniences? I am a poor graduate student.
Uhhh ohhh @AirCanada …system wide it failure has us all being like 10:47 PM – May 28, 2019
Quick update: Two hours in and no updates from @AirCanada at Pearson. The initial excitement of free pretzels is wearing off and would-be passengers are losing hope. The good news? There are still five boxes of apple juice left on the pretzel cart. More as the story develops…10:47 PM – May 28, 2019